Frequently Asked Questions

About Petit Kids

Who operates Petit Kids?

Petit Kids is operated by Button Agency Pty Ltd.

What name will appear on my credit card statement?

Payments will appear as Button Agency Pty Ltd on your credit card statement.

Orders

How do I know if my order has been processed?

Once your order has been successfully placed, you will receive a confirmation email from petitbateau@buttonagency.com.au.

If you do not receive this email, please check your junk or spam folder.

What happens if I only receive part of my order?

Your order may be shipped from multiple locations. If this occurs, you may receive separate parcels and tracking notifications for each shipment.

Why did I receive a refund notification?

Occasionally, our stock systems may not update immediately, particularly during busy sale periods.

Orders are picked in sequence, and we always do our best to source stock from other locations where possible. However, if an item becomes unavailable, a refund will be processed automatically.

We apologise for any inconvenience this may cause.

Payments

What payment methods do you accept?

We accept all major credit cards and PayPal. A surcharge may apply to credit card payments depending on your bank.

Gift Cards & Gift Services

Can I use an in-store gift card online?

Unfortunately, gift cards purchased in-store cannot currently be redeemed through our online store.

If you would like to use your gift card, please contact our customer service team and we will be happy to assist you.

If I order a gift for someone, will they receive the invoice?

No. We do not include invoices in our parcels. A packing slip is included instead.

Do you offer gift wrapping?

Yes, we offer gift wrapping for $10 per gift.

Shipping & Delivery

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary depending on your location.

Estimated Australia Post delivery times are:

• Melbourne Metro: 1–3 business days
• Interstate Metro: 2–5 business days
• Regional Areas: 3–7 business days

You will receive a tracking number via email once your order has been dispatched.

My order has not arrived. What should I do?

Please check your Australia Post tracking details to see whether your parcel is delayed or awaiting collection from your local post office.

If you are unable to locate your parcel, please contact our customer service team for assistance.

Do you ship internationally?

Yes, we currently ship internationally. Shipping rates and delivery times vary depending on your location.

Returns & Exchanges

Can I return or exchange an item?

Yes. If you are not completely satisfied with your purchase, you may return eligible items in accordance with our Returns Policy.

Returned items must generally be:

• Unworn and unused
• In their original condition
• With all tags attached

Please refer to our Returns Policy for full details and eligibility requirements.

Customer Service

How can I contact customer service?

If you have any questions about a product or your online order, please contact us:

Email: hawksburn@buttonagency.com.au
Phone: (03) 9282 5414

If your enquiry relates to an order, please include your order number.