Shipping & Delivery

Delivery Costs

All orders are subject to a postage and handling fee.

Destination	Estimated Delivery Time	Shipping Cost
Australia-wide	5–7 Business Days	Flat Rate A$14.50
New Zealand	21–28 Business Days	Flat Rate A$35.00
Rest of the World	21–28 Business Days	Flat Rate A$40.00

 

Please note that delivery timeframes are estimates only. Delays may occur during transit that are outside of our control, and Petit Kids cannot be held responsible for these delays.

During sale periods, please allow an additional 3–7 business days for your order to be dispatched. We appreciate your patience during these busy times.

What postage provider do you use?

All orders, both within Australia and internationally, are shipped via Australia Post.

Where is my order dispatched from?

The majority of orders are dispatched from our Melbourne warehouse.

From time to time, certain items may only be available from one of our retail stores. In these circumstances, your order may be shipped from multiple locations; however, you will not be charged additional shipping fees.

Please refer to your tracking notification for dispatch details.

Can I use a Post Office Box?

Yes. We can deliver to Post Office Boxes via Australia Post, and you will be notified through your Australia Post app once your parcel has been delivered. However, a signature may still be required for collection.

Will I receive tracking information?

Yes. Once your order has been dispatched, you will receive a tracking number via email. We recommend monitoring your tracking updates regularly. If you have the Australia Post app, you can also track your parcel there.

If your order is shipped in multiple parcels, you will receive separate tracking notifications for each parcel.

Will I be required to sign for my parcel?

Yes. All parcels require a signature upon delivery.

Can I authorise my parcel to be left if I am not home?

We do not recommend authorising parcels to be left unattended.

Petit Kids cannot accept responsibility for parcels that are lost, stolen or damaged after delivery has been completed.

Can I have my order delivered to a different address?

Yes. You may nominate a delivery address during checkout that is different from your billing or account address.

Invoices are not included in parcels. A packing slip will be included instead.

What happens if I am not home when my parcel is delivered?

If you are unavailable to receive your parcel, Australia Post will notify you via email, SMS or a card left at your address with instructions for collection.

Please note that Australia Post may return uncollected parcels to Petit Kids at its discretion.

Should your parcel be returned to us, an additional postage and handling fee will apply before the parcel can be re-dispatched.

International Deliveries

Petit Kids ships internationally to selected destinations.

Please note that international orders may be subject to customs duties, taxes and import charges imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping costs.

We recommend reviewing your country's import regulations before placing an order, particularly when sending gifts internationally.