Privacy Policy
Privacy Policy
At Petit Kids, we value our customers and respect your privacy. We aim to provide products, services and offers that are meaningful to you and your family. To help us do this, we collect information from our interactions with you, from other customers, and from trusted service providers.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose and manage your personal information.
As described in this Privacy Policy, we may share your personal information with our related entities and trusted third parties who provide services on our behalf, including Button Agency Pty Ltd.
You can contact us at:
Email: lauren@buttonagency.com.au
Petit Kids is part of Button Agency Pty Ltd (ACN 600 674 600).
This Privacy Policy explains:
- What personal information we collect
- How we collect and use that information
- When we may share your information
- How we protect your information
- How you can access or correct your information
By using our website (the “Site”) or providing your information to us, you agree to the practices described in this Privacy Policy.
1. Purpose of this Privacy Policy
Petit Kids is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and applicable privacy laws in Australia and New Zealand.
This Privacy Policy explains how Petit Kids collects, stores, uses and discloses personal information when you:
- Visit our website
- Create an online account
- Place an order
- Join the My Petit Kids loyalty program
- Subscribe to our newsletter
- Contact our customer service team
- Visit or shop in store
This policy applies to personal information collected online, in-store, by telephone, by email or by mail.
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
2. Who is responsible for your personal information?
Your personal information is controlled by:
Button Agency Pty Ltd
ACN 600 674 600
Registered Office:
Suite 12, 13–25 Church Street
Hawthorn, Victoria 3122
Australia
3. What personal information we collect
Depending on how you interact with us, we may collect the following types of personal information:
Identity Information
- Name
- Title
- Date of birth
- Address
Contact Information
- Email address
- Phone number
- Delivery and billing addresses
Financial Information
- Payment details (processed securely via payment providers)
Customer Information
- Purchase history
- Customer account details
- Loyalty program participation
- Product reviews and preferences
Technical Information
- IP address
- Device type
- Operating system
- Browser type
- Login information
- Website activity
Other Information
- Location data (where enabled)
- Wishlist or product preferences
- Marketing preferences
- Cookie preferences
The information we collect depends on your interaction with us, such as:
- Creating an account
- Making a purchase
- Signing up for marketing communications
- Contacting customer service
- Participating in competitions or promotions
If certain information is required to process an order or provide a service, we will inform you. If you choose not to provide required information, we may not be able to fulfil your request.
4. How and when we collect your information
We collect personal information when you:
- Create an account on our website
- Place an order
- Subscribe to our newsletter
- Join our loyalty program
- Contact our customer service team
- Participate in promotions or competitions
- Browse our website
We may also collect information through cookies and website analytics tools.
5. Why we collect and use your information
We collect and use personal information to:
Provide our products and services
- Process and deliver orders
- Manage customer accounts
- Provide customer support
- Process returns and after-sales services
Improve our services
- Improve our website and customer experience
- Analyse website usage
- Conduct surveys and customer feedback
Marketing and communications
- Send newsletters and promotional offers
- Notify you about products, services or events
- Personalise offers based on your preferences
You may opt out of marketing communications at any time.
Legal and security purposes
- Prevent fraud or misuse
- Comply with legal obligations
- Maintain the security of our systems
6. How we protect your information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures include:
- Secure servers
- SSL encryption for payment transactions
- Restricted access to personal information
While we take appropriate precautions, transmission of information over the internet is not completely secure.
7. Who we share your information with
We may disclose personal information to:
- Our employees and authorised staff
- Service providers who assist with:
- payment processing
- shipping and delivery
- IT and website management
- marketing services
- Our related entities and business partners
- Government or regulatory authorities where required by law
We only share information where necessary to operate our business or comply with legal obligations.
8. How long we keep your information
We retain personal information only for as long as necessary to:
- Provide services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Retention periods are determined in accordance with applicable laws and business requirements.
9. Your rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information (where applicable)
- Object to certain types of data processing
- Withdraw consent to marketing communications
To exercise these rights, please contact us.
10. Marketing communications
If you subscribe to marketing communications, we may send you:
- Promotional emails
- Special offers
- Product updates
- Event invitations
You can opt out at any time by:
- Clicking the unsubscribe link in our emails
- Replying STOP to SMS messages
- Contacting our customer service team
11. Cookies
Our website uses cookies to improve your browsing experience and provide personalised content.
Cookies help us:
- Recognise your browser
- Remember your preferences
- Analyse website traffic
You can manage cookies through your browser settings. However, disabling cookies may affect certain features of our website.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: lauren@buttonagency.com.au
Phone: 03 9282 5414
Monday – Friday, 10am – 5pm
Postal Address:
Petit Kids Customer Service
1/546 Malvern Road
Prahran, Victoria 3141
Australia
Privacy Policy
This Privacy Policy describes how Petit Kids, operated by Button Agency Pty Ltd (ACN 600 674 600), collects, uses and discloses your personal information when you visit or make a purchase from www.petitkids.com.au (the “Site”) or interact with us in store, online or through our services.
We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
If you have any questions about this Privacy Policy, please contact us at:
Email: hawksburn@buttonagency.com.au
Personal Information We Collect
When you visit our Site, we may collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
Information you provide to us
When you make a purchase or attempt to make a purchase through the Site, we may collect:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information
- Customer account details
- Purchase history
- Marketing preferences
Automatically collected information
When you browse our Site, we may automatically collect certain information including:
- IP address
- Browser type
- Device type
- Time zone
- Pages viewed
- Browsing behaviour
- Referring websites
This information helps us understand how customers use our website and improve our services.
How We Use Your Personal Information
We use the personal information we collect to:
- Process and fulfil your orders
- Provide customer support
- Manage your account
- Send order confirmations and delivery updates
- Improve our website and services
- Detect and prevent fraud
- Send marketing communications where you have opted in
You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails.
Fraud Prevention and Security
To protect our customers and our business, we may use personal information to detect, investigate and prevent fraudulent transactions, unauthorised access to accounts, or other illegal activity.
This may include sharing limited personal information with trusted third-party fraud detection and payment verification services, including payment processors and fraud prevention tools used by our ecommerce platform.
If we reasonably suspect fraudulent or unlawful activity, we may refuse, cancel or review orders and may disclose relevant information to payment providers, financial institutions or law enforcement authorities where required.
Sharing Your Personal Information
We may share your personal information with trusted third parties to help operate our business, including:
- Payment processing providers
- Shipping and logistics providers
- Website hosting providers
- Marketing and analytics partners
- IT and technology service providers
For example, our online store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products to you.
You can read more about how Shopify uses your personal information here:
https://www.shopify.com/legal/privacy
We may also disclose personal information where required to comply with applicable laws or to protect our legal rights.
Analytics and Advertising
We use third-party analytics and advertising services to better understand how customers interact with our website and to deliver relevant advertising.
These services may collect information through cookies, pixels and similar technologies.
These providers may include:
- Google Analytics
- Meta (Facebook and Instagram) advertising services
- Email marketing and automation platforms
These tools help us analyse website traffic, measure advertising performance and provide more relevant marketing communications.
Behavioural Advertising
We may use your personal information to provide targeted advertisements or marketing communications we believe may be relevant to you.
For example, we may use advertising platforms such as Meta (Facebook and Instagram) or Google Ads to display advertisements based on your interaction with our website.
You can opt out of targeted advertising through the following links:
Facebook:
https://www.facebook.com/settings/?tab=ads
Google:
https://adssettings.google.com
You may also opt out of certain targeted advertising services by visiting:
https://www.youronlinechoices.com
Cookies
Our website uses cookies and similar technologies to improve your browsing experience and personalise content.
Cookies help us:
- Recognise your browser
- Remember your preferences
- Analyse website traffic
- Improve site functionality
You can manage or disable cookies through your browser settings. However, disabling cookies may limit certain features of our website.
International Data Transfers
Some of our service providers may store or process personal information outside Australia, including in the United States, Europe or other jurisdictions.
By using our website or providing your personal information, you acknowledge that your information may be transferred, stored and processed outside Australia.
We take reasonable steps to ensure overseas recipients handle personal information securely and in accordance with applicable privacy laws.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Payment transactions on our website are processed securely using SSL encryption and trusted payment providers.
While we strive to protect your information, no method of transmission over the internet is completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Your Rights
Under Australian privacy laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information where appropriate
- Opt out of marketing communications at any time
To exercise these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or policies of those websites.
We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements or our services.
Any updates will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Petit Kids
Button Agency Pty Ltd
ACN 600 674 600
Email: hawksburn@buttonagency.com.au
Phone: 03 9282 5414
Postal Address:
1/546 Malvern Road
Prahran VIC 3141
Australia